30-Day Satisfaction Guarantee
At Orvixa, we take pride in the quality of our service. However, we understand that sometimes things do not work as expected. That is why we offer a 30-day money-back guarantee on all new subscriptions.
Refund Eligibility:
- The request must be made within 30 days of the original purchase date.
- There must have been technical issues that our support team was unable to resolve (e.g., inability to connect, constant buffering unrelated to your ISP, etc.).
- Refunds will not be granted if the user has violated our Terms and Conditions (e.g., illegal restreaming).
How to Request a Refund:
To request a refund, follow these steps:
- Send an email to support@orvixaiptv.com or contact us via WhatsApp.
- Include your Order ID or the email address used for the purchase.
- Briefly describe the reason for your request and the technical issues encountered.
Processing Times:
Once your request is approved, the refund will be processed immediately. The time it takes for the funds to appear in your account depends on your payment method:
- PayPal: Generally instant or within 24 hours.
- Credit / Debit Card: 5 to 10 business days, depending on your bank.